How can we help?
Answers to the most common questions about orders, shipping and your booster.
01Orders & shipping
How much is shipping?
Shipping is free and tracked on every order.
When will my order ship?
We aim to ship every order within 24 hours. You will get an email with your tracking link as soon as it is on its way.
How long does delivery take?
Delivery times depend on where you are. You will see an estimate at checkout, and your tracking link shows live updates once your order has shipped.
How do I track my order?
Use the tracking link in your shipping confirmation email, or head to Track My Order and enter your order details.
My order hasn't arrived. What do I do?
Check your tracking link first, as parcels can take a little longer at busy times. If it still has not arrived, contact us with your order number and we will look into it.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If your order has not shipped yet, we will do our best to help.
Do you ship outside Australia?
Enter your address at checkout to see the delivery options available for your country.
02Returns & refunds
What if I don't love it?
You are covered by our 60-day glow guarantee. Use it every day, and if you are not happy, contact us within 60 days of delivery for a full refund.
How do I get a refund?
Contact us within 60 days of delivery with your order number and a quick note about your experience. We will take it from there.
My order arrived damaged or wrong
Sorry about that. Contact us as soon as possible with your order number and a photo, and we will make it right.
03About the booster
What is the Arencia Vitamin C Booster Shot?
A lightweight face and eye cream moisturiser with Vitamin C Complex (5%) and glutathione, for a fresh, even-looking glow.
What's in it?
Key ingredients are Vitamin C Complex (5%), glutathione, niacinamide, panthenol and allantoin. The full ingredient list is printed on the box.
What does vitamin C do?
Vitamin C visibly evens skin tone and supports antioxidant care.*
What does glutathione do?
Glutathione helps protect against environmental stress for a healthy glow.*
How big is one tube?
One tube contains 30 mL. How long it lasts depends on how much you apply and how often you use it.
When will I see results?
Skin feels fresh and hydrated straight away, and looks brighter and more even with daily use. Results vary from person to person.
04How to use it
Where can I use it?
On your face and under-eye area. Avoid direct contact with eyes.
How do I apply it?
Start with clean, dry skin. Smooth a small amount over your face and neck, gently press it in, then follow with moisturiser.
How often should I use it?
Once a day, morning or night. Always finish with SPF in the daytime.
Can I use it with makeup?
Yes. It is lightweight and quick to absorb, so it layers easily under moisturiser, SPF and makeup.
How should I store it?
Keep the cap closed and store it somewhere cool and dry, away from direct sunlight.
05Pricing & gifts
How do the bundles work?
Choose from the Starter (1 tube), Glow Duo (2 tubes) or Glow-Up Kit (3 tubes). The more you stock up, the more you save.
What free gifts do I get?
Shipping is free on every set. The Glow Duo comes with a free gift, and the Glow-Up Kit comes with two.
What payment methods do you accept?
All major cards, plus the payment options shown at checkout.
Can I use a discount code?
Yes. Enter your code at checkout and it will be applied to your order.
06Skin & safety
Is it suitable for sensitive skin?
Patch test on your inner arm 24 hours before first use. Avoid direct contact with eyes, and stop use if irritation occurs.
I have allergies. Can I use it?
Check the full ingredient list on the box before use. If you are unsure, speak with your doctor or pharmacist first.
Can I use it while pregnant or breastfeeding?
Please speak with your doctor before using any new skincare product while pregnant or breastfeeding.
What if I get a reaction?
Stop using it straight away and rinse with water. If irritation continues, seek medical advice, and let us know.
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*Based on the known properties of ingredients.
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