Our 60-day glow guarantee
We want you to love your results. Use your Citrelle order every day, and if you're not happy, contact us within 60 days of delivery for a full refund of the product price.
How to request a refund
Email support@citrelle.com.au or use our contact page with:
- your order number
- the email address used for your order
- a short note about your experience
We'll reply with next steps. If we need the product returned, we'll let you know and send instructions.
How refunds are paid
Approved refunds are made to your original payment method. Once processed, it may take 5 to 10 business days for the refund to appear, depending on your bank.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or incorrect, contact us as soon as possible with your order number and a photo. We'll arrange a replacement or refund at no cost to you.
Free gifts
Free gifts are part of the bundle promotion and have no cash value.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our 60-day glow guarantee is in addition to these rights.