Shipping cost
Shipping is free and tracked on every order.
Processing time
We aim to dispatch every order within 24 hours, excluding weekends and public holidays. During sales or busy periods, dispatch may take a little longer.
Delivery times
Delivery times depend on your location. You'll see an estimated delivery time at checkout. Once your order ships, we'll email you a tracking link so you can follow it all the way to your door.
Where we ship
Enter your address at checkout to see the delivery options available for your location. Any international orders may be subject to import duties or taxes charged by the destination country, which are the customer's responsibility.
Address details
Please check your shipping address carefully before placing your order. If you notice a mistake, contact us as soon as possible. We can update your address if your order hasn't shipped yet, but we can't be responsible for orders delivered to an incorrect address provided at checkout.
Delayed, lost or damaged parcels
If your tracking hasn't updated for a while or your order hasn't arrived, contact us at support@citrelle.com.au with your order number and we'll look into it with the carrier.
If your order arrives damaged, email us as soon as possible with your order number and a photo, and we'll make it right.